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Privacy Policy

Introduction
This Privacy Policy is designed to help you understand how HYPER CRUNCH ("we," "us," "our") collects, uses, safeguards, and discloses information and data when you use our website and software-as-a-service platform ("the Service"). By using our Service, you signify your acceptance of this Privacy Policy and agree to the processing of your data in the manner provided in this policy. We believe in the importance of keeping your data private and secure and want to make your experience with us as safe and fulfilling as possible. We encourage you to read this policy carefully to understand our practices related to your personal data.

1. Information We Collect:
We collect various types of information to enable us to provide and continually improve our services. The types of data we collect include:

2.1 Personal Identifiable Information (PII): This includes information that can be used to identify you directly or indirectly. Examples of PII that you may provide to us include your name, email address, phone number, payment information, and any other identifiable details you choose to provide when creating an account or purchasing our services. We collect this information to help facilitate transactions, communicate with you, and offer a customized experience.

2.2 Usage Data: We also collect data about how you interact with our Service. This may include your computer's Internet Protocol address (IP address), your browser type and version, the pages of our Service that you visit, the time and date of your visit, the amount of time spent on those pages, and other relevant behavioral data. This information helps us understand how our Service is being used, enabling us to refine and improve your user experience.

Use of Information: We use the information we collect to provide and enhance our Service. Specific ways in which we use this information include:

3.1 To provide and maintain our Service: We use your PII and Usage Data to deliver the services you request, manage your account, and provide necessary technical support.

3.2 To notify you about changes to our Service: We may use your contact details to send you service-related communications, including any changes or improvements to our Service.

3.3 To provide customer support: If you have any questions or issues, your information can help us respond to your requests and provide timely and efficient support.

3.4 To gather analysis or valuable information so that we can improve our Service: By analyzing Usage Data, we can understand how our Service is used and identify areas for improvement.

3.5 To monitor the usage of our Service: Monitoring how you use our Service helps us identify trends, personalize your experience, and ensure the Service is functioning as intended.

Data Storage and Security: We prioritize the protection of your data. All the information we collect is stored securely on servers located in Europe, ensuring adherence to stringent data protection standards set by GDPR. We employ commercially acceptable means, including physical, electronic, and procedural safeguards, to protect your information. Despite these measures, please remember that no method of data transmission over the internet or electronic storage is entirely secure. While we strive to use acceptable means to protect your data, we cannot guarantee absolute security.

Disclosure of Data: We respect your privacy and will not share your personal information with third parties except under certain circumstances:

5.1 Legal Requirements: We may disclose your personal data if required by law or in response to legal proceedings; to protect and defend our rights or property; to prevent, detect, or investigate possible wrongdoing in connection with the Service; to protect the personal safety of users of the Service or the public; or to defend against legal claims.

Consent to the use of cookies. For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst. When you access our website, a connection is established with CookieFirst's server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement
We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

6. Changes to This Privacy Policy:
We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect.

7. Your Rights:
Depending on your residency, you may have certain rights under applicable data protection laws. These rights include accessing, correcting, updating, or requesting deletion of your personal information. We will respond to your request within a reasonable timeframe and provide a means for you to exercise these rights as required by law.

8. Contact Us:
If you have any questions or concerns about this Privacy Policy, our data practices, or our compliance with GDPR, you can reach out to us at hello@hypercrunch.one. We are committed to working with you to obtain a fair resolution to any complaint or concern about privacy.